Terms and conditions
Hello & Welcome to Little Snappers Swim School Terms and conditions page .It is important for all members of Little Snappers Swim School to READ carefully and adhere to our Terms & Conditions and Code of Conduct, detailed here:
1. Acceptance of terms and conditions
1.1 By booking, or attending a swimming lesson with us you accept these terms and conditions and they will form
a binding contract between you and us.
1.2 You will ensure that you follow the general swimming pool rules set out at the end of these terms and conditions and
also any other rules that are specific to a particular swimming pool.
1.3 We reserve the right to vary these terms and conditions at any time upon reasonable notice.
2.1. Bookings may be made by email, telephone, social media sites and our website and shall operate on a first come first serve basis.
2.2 The start date, start time, venue and teachers name for lessons set out in an invoice which will be emailed to you after you have booked on for swimming lessons.
2.3 All lessons will start promptly at the time stated on your invoice. If you arrive late to the pool, the lesson will not be
extended and will end at the agreed time.
2.4 Full payment is required with the enrolment form. A place cannot be guaranteed if payment is not received during
the designated time frame.
2.5 We shall try to accommodate any request to change the date, start time, location or teacher with notice, but this shall
be at our discretion and we shall not be obliged to provide any credit or refund.
2.6 There are a maximum of 4 students in a group for each lesson, if the class you required is full you will then need to join our waiting list via our waiting list page which can be found on our website.
3.1 Payments can be made by bank transfer, or cheque. All cheques MUST be made payable to Little Snappers Swim
School. There is also a charge for paying by cheque to the sum of £1.00 which will need to be added on to the total bill
when paying by cheque.
4.1 Medical conditions must be disclosed to Little Snappers Swim School regarding the health of you, your child or those who you have placed in to swimming lessons. All information received is treated in confidence and with sensitivity.
4.2 If your child misses a swimming lesson because of an illness you must inform us before the child’s lesson, you will
NOT receive a refund however your child MAY be eligible for a catch-up lesson subject to availability.
4.3 Following on from a sickness bug we request that your child is clear of any symptoms for 48 hours prior to attendance.
4.4 It is YOUR responsibility to ensure that you are medically safe to swim. We shall not be liable for any accidents or
injuries arising from swimming with us that relates to your individual medical conditions.
4.5 If a swimmer has broken a limb, required an operation or has been given a medical reason why they cannot attend the remaining lessons, then a refund for the lessons missed may be considered however this is subject to a doctor’s note being received. Only the remaining weeks from the current term will be refunded. Weeks cannot be backdated for missed lessons. Balances can also be carried over to the following term if you require. However any refund is down to Little
Snappers Swim school's discretion.
5. Cancellation and refunds
5.1 If you enrol with Little Snappers Swim School and pay the full amount and change your mind about having lessons with us before lessons start ,you will be entitled to a refund for what you have paid minus a 25% admin fee . All refunds will be sent out via cheque recorded delivery within 30 working days upon written request.
5.2 You MUST inform Little Snappers Swim School if you no longer want the space you have booked on for,. If you cancel your place after the start of term, then no
refund will be given. Refunds/credits are not given if your child refuses to get in to the water or you change your mind.
5.3 Classes YOU do not attend cannot be refunded or carried over to the following term, but may be taken on another day if a space is available – there’s a maximum of 1 catch up lesson per term.
5.4 Any cancellations due to power cuts, adverse weather conditions, disasters, terrorism, war and pandemics will not be
refunded as these are out of our control, but we will do our best to offer you an alternate lesson.
5.5 Should a lesson already be in progress or about to start and you must leave for any reason then Little Snappers Swim School is under no obligation to refund the lesson.
5.6 If you wish to take a holiday during the term, you will still be charged for the full term. You will of course still have your
place on the course for the remaining of the term.
5.7 If we determine that there is insufficient support for a lesson, we have the right to cancel, suspend or postpone the lesson before it starts. We shall give you as much notice as possible of any such cancellation and we will provide you with a credit for your lesson if no suitable alternate session is found. Our liability for any
such cancellation shall be limited to this credit and we shall not be liable for any losses of any kind incurred by you as a
result of a cancellation.
5.8 money refunds will only be issued in the event of 5 or more credits on your account or a medical condition please refer to section 4.5 , any less than 5 you will be issued with a credit note which can only be used by the child named on it, in another activity with little snappers swim school. it will only be valid for one year of issue. If you decided not to renew your space then all issued credits will still be valid for the use of the child for one year, the credits WILL NOT be refunded you will only have the credit note to use within the swim school or group lessons .( group lessons depending on availability)
6. Re enrolment
6.1 Customers who swim with Little Snappers Swim school will be allocated a 14-day priority slot to re-enroll for swimming
lessons, this will ensure that your time, day, location will stay the same for the new upcoming term. Payment
should be made before the 14-day slot is over to guarantee the above, if payment is no received your space will then be
allocated to another swimmer.
6.2 All other places are booked on a first come first serve basis, payment is due before the allocated date on the invoice. Term dates and times will be on your swimming schedule.
6.3 If you choose not to reenrol with Little Snappers Swim School please see 5.9
7. Photography and video footage
7.1 Please note that due to child protection regulations photography and video filming is not permitted when there are adults
or children in the swimming pool other than your own.
7.2 Official photoshoots are offered by Little Snappers Swim School throughout the year for which we obtain signed consent.
7.3 All Little Snappers Swim School photography, logos and illustrations are the copyright of Little Snappers Swim School. Any
reproduction of any of the above without a written agreement will be regarded as being in breach of our copyright and
dealt with accordingly.
7.4 You may not take or reproduce photographs or videos of pupils or any lessons held.
8. Limitations of Liability
8.1 Whilst every reasonable precaution is taken by us to ensure security and safety at our swimming lessons, we shall not in
any way be liable for any loss or damage arising in anyway from our swimming lessons or the swimming pools we use.
However, nothing in these terms and conditions shall limit the liability of any person for death or personal injury caused
8.2 Any claim against us arising from attendance at one of our swimming lessons must be notified in writing to us within 3
months from the day of the relevant swimming lesson and we shall not be liable for any claim that is notified to us after
8.3 In any event, we shall not be liable to you: for any purely economic loss, for consequential or indirect losses or for any loss
of profit or opportunity; (where the claim is insured) for any loss which we are unable to recover from any insurer;
(where the claim arises as a result of something which was done or not done by a third party) for any loss which we are
unable to recover from that third party; and for any loss, which is greater than the fee paid by you for the relevant course
of swimming lessons.
8.4 In the event that you or your child causes harm, damage, loss or injury to any other person or property during the course,
you agree to indemnify us and reimburse us for all claims, losses, damages, expenses (including legal fees), and any other
liability suffered by us as a result of such harm, damage, loss or injury caused by you or other pupils
8.5 We shall not be liable for any loss or theft of your personal possessions and all property left at the property
(including without limitation in the changing rooms and in the carpark) is done so at your own risk.
9. Data Protection
9.1 All personal data given to Little Snappers Swim School as a result of enrolment and re enrolment will NOT be passed on to any third party and will be kept secure and confidential in the swim school office.
9.2 Any personal data such as photographs of your child will not be used for any advertisement or promotion without consent
and notifying the parent/guardian before use.
10.1 All of our swimming pools are on private properties and therefore you must supervise your children/child at ALL times
inside and outside of the swimming pool facility.
10.2 Please respect the properties you are around and ensure that you park in the allocated parking spaces not on any
10.3 We are not liable for ANY damage caused to your vehicle whilst at the facility and therefore we take no responsibility.
11. Lost Property
11.1 Little Snappers Swim School take NO responsibility for any damage or missing items or property left on the premises
including the pool grounds and car park area.
13.1 All users of the private swimming pools should familiarize themselves with the specific pool rules. Parents and guardians
are responsible for their child/children at all times whilst on the swimming pool premises. Children should not be left
unattended at ANY time whilst on the premises.
13.2 Inside of the swimming pool the floor and other surfaces may be slippery and therefore you should take necessary
precautions to ensure yours and your child’s safety at all times. Any accidents/incidents incurred on the swimming pool
premises should immediately be reported so an accident report form can be filled out and filed. As a result of injury Little
Snappers Swim School shall not be held liable for any personal injury or fatality occurs.
14. Sibling Discount
14.1 The sibling discount is ONLY for group lessons it is excluded for any additional functions or sessions little snappers run.
14.2 The sibling discount can only be applied if you have one full paying child, it is discounted for each additional child by 10%.
14.3 Sibling discount can not be used for previous sessions, you will not be refunded if your child has been with us before we started the discount.
14.4 You can not use the discount if your children do not share the same address.
14.5 The discount can not be used for friends or other relatives.
14.6 There is a MAXIMUM of 2 discounted children per family allowed with one full paying child any family who has more than 2 children will only get 2 children discounted at 10%.
14.7 If you spread the cost for your swimming lessons the full paying child Must be paid first in full to receive your sibling discount.
14.8 The sibling discount can not be used in conjunction with any other offer or discount little snappers choose to run.
15. Private Lessons
15.1 Private sessions are paid in blocks of 4 we will require you to pay for an additional lesson for the first block of lessons which is used as a deposit and will be deducted of the price of your last lot of bookings once you let the office know you will no longer require the space with 1 months notice, if you do not let us know you will not get the deposit back..
15,2 a full detailed letter will be given to you upon booking your private sessions, this will be sent along with your welcome pack .
15.3 If you do not give 24 hours notice or you are unable to to give a months notice due to medical conditions a doctors note will need to be issued for the days failure to do so may result in you still being charged and not receiving your deposit back.
15.4 Once a block of 4 sessions has been booked you are only allowed to give 24 hours notice once within your block of 4 to cancel your session, if you cancel more than once even if you give the 24 hours notice you could still be charged this would be down to the teachers discretion. depending on reason.
Please note Little snappers swim school reserve the right to update or change these terms and conditions at anytime however you will be given notice of these changes as and when this happens,